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Protection of Personal Data

Dear customers,

We, as T. Garanti Bankası A.Ş., have respect for security of your personal data and for your right of privacy, and make account of confidentiality and protection of your personal data. Now, we are hereby presenting to your attention this public disclosure text prepared in order to inform you about your rights regarding processing, transfer, storage and destruction of your personal data shared by you with our Bank at any time in the course of banking services offered by T. Garanti Bankası A.Ş. to you, and regarding use and protection of your personal data under the Personal Data Protection Law no. 6698 (“KVKK” or “Law”).

As will be described in this Public Disclosure Text, your personal data and sensitive personal data may be recorded, archived, updated, transferred, classified and processed pursuant to and under KVKK and other applicable laws and regulations appertaining thereto.

Frequently Asked Questions

This public disclosure text is published by T. Garanti Bankası A.Ş., as and in the capacity of data supervisor, in accordance with the pertinent provisions of KVKK no. 6698, the Banking Law no. 5411, the Debit Cards and Credit Cards Law no. 5464, and other applicable laws and regulations in relation therewith. As per the Law, “Data Processing” refers to all kinds of transactions effected on personal data, such as acquisition, recording, storage, updating and classification of personal data, fully or partially, by automatic means and ways or by non-automatic means and ways, providing that it is a part of any data registration system, and sharing of data with third parties or transfer to them to the extent permitted by the applicable laws and regulations.

We, as data supervisor, are keeping and safeguarding all kinds of personal data, shared by you with us, in strict compliance with the applicable laws and regulations, and by taking all kinds of the technical and administrative actions and measures required for protection of your personal data under an appropriate security level.

Your personal data are acquired during the banking services provided by T. Garanti Bankası A.Ş. to you, and may be collected either during face-to-face interviews, or via call centre, internet website, e-mail, digital messaging platforms and social media channels. Your personal data may be stored in verbal, written or electronic media through Head Offices, Branch Offices, kiosks placed in branch offices for your banking transactions, ATMs, Customer Communication Centre, Garanti BBVA Mobile and Internet Branch and similar other channels, as well as through system integrations (like Identity Sharing System) shared via public entities and authorities.

Your personal data are acquired during the banking services provided by T. Garanti Bankası A.Ş. to you, and may be collected either during face-to-face interviews, or via call centre, internet website, e-mail, digital messaging platforms and social media channels. Your personal data may be stored in verbal, written or electronic media through Head Offices, Branch Offices, kiosks placed in branch offices for your banking transactions, ATMs, Customer Communication Centre, Garanti BBVA Mobile and Internet Branch and similar other channels, as well as through system integrations (like Identity Sharing System) shared via public entities and authorities.

Your personal data acquired by T. Garanti Bankası A.Ş. are basically processed for the following purposes and legal reasons, particularly provision of safe, effective and top quality banking services to you:

Where required by the applicable laws and regulations or where permitted by you, your personal data may be shared with third party persons or entities for the purposes and motives set forth in Section III of this Public Disclosure Text by taking all kinds of technical and administrative actions and measures required for establishment of an appropriate level of security pursuant to KVKK and other applicable laws and regulations. These persons or entities may vary depending on the probable changes in pertinent laws, but are nevertheless the following parties in general.